If for any reason you are not completely satisfied with a purchase, we invite you to review our refund and returns policy.
The following terms and conditions apply to all products you have purchased from us.
Interpretation and definitions
InterpretationThe words whose initial letter is capitalized have meanings defined under the following conditions. The following definitions have the same meaning regardless of whether they occur in the singular or plural.
DefinitionsFor the purposes of this Return and Refund Policy:
Company (referred to in this Agreement as "the Company", "we", "us" or "our") refers to Zero shine EU, Kerkbossenstraat 35 in 2220 heist op den Berg.
Goods refer to the items offered for sale on the service.
Orders mean a request from you to purchase goods from us.
Service refers to the Website.
Website/webshop refers to Zero shine EU, accessible via https://www.zero-shine-20.shop/
Shipping costs:
These are calculated per destination and are clearly indicated on the webshop prior to payment.
You means the individual accessing or using the Service, or the company or other legal entity on behalf of which that individual is accessing or using the Service, as applicable.
Your right to cancel ordersYou have the right to cancel your order within 14 days without giving a reason.
The deadline for cancelling an order is 14 days from the date on which you have received the goods or on which a third party designated by you, other than the carrier, takes possession of the delivered product.
To exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by:
By e-mail: info@zero-shine-20.shop
We will reimburse you no later than 14 days from the day on which we received the returned goods. We will use the same payment method as you used for the order and you will not have to pay any fees for such a refund.
Return conditionsIn order for the goods to be eligible for return, you must ensure that:
The goods have been purchased within the last 14 daysThe goods are in their original packagingThe goods have not been used or damaged
The following goods cannot be returned:
The delivery of goods that are made to your specifications or clearly personalized. The delivery of goods that are by their nature unsuitable for return, spoil quickly or whose expiration date has passed. The delivery of goods that are not suitable for return due to health protection or hygiene reasons and whose seal has been broken after delivery. The supply of goods that, after delivery, are inextricably mixed with other articles by their nature. We reserve the right to refuse returns of goods that do not comply with the above return conditions at our sole discretion.
Only goods with a normal price can be returned.
Unfortunately, goods on sale or discounted offer cannot be returned. This exclusion may not apply to you if it is not permitted by applicable law.
Returning GoodsYou are responsible for the cost and risk of returning the Goods to us. You must send the goods to the following address:
Zero Shine EU
Bart Verbeeck
Kerkbossenstraat 35
2220 Heist op den Berg
Belgium
We cannot be held liable for goods that are damaged or lost during the return shipment.
Therefore, we recommend an insured and traceable postal service.
We cannot issue a refund without actual receipt of the goods or proof of return received.
GiftsIf the goods were marked as a gift when purchased and then shipped directly to you, you will receive a voucher for the value of your return.
Once the returned product is received, a gift card will be sent to you.
If the goods were not marked as a gift at the time of purchase or if the donor had the order shipped to themselves to give it to you later, we will send the refund to the giver.
Contact UsIf you have any questions about our return and refund policy, please contact us:
By e-mail: info@zero-shine-20.shop